Getting help for your child can feel overwhelming. Here are answers to the questions we hear most from families.
There is no catch. If your child has Medicaid, all evaluations and services are fully covered — no copays, no hidden fees, no bills. The City of New York funds these programs because every child deserves support. You will never receive a bill from us.
Most children can begin within days of the first call. Unlike other programs in the Bronx that have months-long waitlists, we have availability now. Call 347-391-8413 and we can often schedule your child's first session the same week.
We accept most Medicaid managed care plans. For care management, we accept all MCOs — no exceptions. For mental health counseling (CFTSS), we accept all plans except Health First and Fidelis. If your child has one of those plans, we can help you switch quickly and for free so services can begin right away.
Yes. Most families prefer in-home services and we're happy to come to you. Our counselors, care managers, and therapists work in your home so your child is comfortable and you don't need extra transportation. Services are also available at our Bronx office (2932 Wilkinson Ave, 5th Floor) or at your child's school.
Absolutely. Your child does not need a formal diagnosis. If they're struggling with anxiety, sadness, behavioral issues, a family change like divorce, or any emotional difficulty — that's enough to get started. We'll evaluate your child and match them with the right support.
It depends on the program. For mental health counseling (CFTSS), we serve children and young adults ages 4–21. For care management, we serve ages 0–21. We also offer early intervention (ages 0–3), ABA therapy (ages 0–5), and pre-school special education through the SEIT program (ages 3–5).
We serve families in all 5 NYC boroughs — the Bronx, Brooklyn, Queens, Manhattan, and Staten Island — plus Westchester County. Our main office is in the Bronx, but since we provide in-home services, we come directly to families across our entire service area.
As long as your child needs them. There is no arbitrary time limit. For mental health counseling, services typically last a year or more. Your child's progress is reviewed regularly, and services continue as long as they are beneficial. We never cut services short.
Call us and we'll answer any questions you have. No pressure, no obligation.
Call Now: 347-391-8413